MTOclean, which stands for Maids to Order, is an independently owned company that was founded in 1988. The company started off as mainly offering residential maid services until it grew and started to offer a wide range of services to their customers as the company, too, branched out. By 2004, the company was acquired by investing firm Merrymeeting Inc., which is best known for acquiring and developing brands open for franchising. And as they say, the rest was history for MTOclean.
The Personal Touch experience is the most notable characteristic available for all services at MTOclean. This new vision was established within the company, which went with a revision of the company name and logo. The motivation behind this particular vision is to provide solution to their client’s cleaning needs at home or within the office, as well as focus on how to leave behind a “personal touch” to make their lives easier and more comfortable.
It starts off with the Satisfaction Guarantee offered by MTOclean to all of their clients. Customers are encouraged to speak out if there is any aspect of the service that they are not completely satisfied with. Within 24 hours, the problem area will be addressed until the client is happy with the results. The additional cleaning service will be performed without any additional charges to the concerned client. Because of this utmost dedication to providing quality and satisfactory services, the company has earned most of its business through referral sources from previous clients.
But how is this possible? MTOclean require all team members to undergo extensive training program to ensure that they have the skills and know-how to provide quality and safe cleaning services to every household. In addition, all employees are insured and bonded so they can happily provide services for every single client.
Another testament to the Personal Touch experience available at MTOclean is evident in their solid customer service and communication. All job estimates are done in-person to accurately address the client needs and to ensure that all aspects of the job are clearly taken into consideration before the actual service is rendered. In addition, they can also accommodate jobs that have tight time constraints, which makes it really ideal for commercial cleaning needs.
The guarantee at MTOclean does not end when clients are unsatisfied with the service rendered. It also covers the safety of the customers and their families, as well as the environment. All cleaning products used for commercial and residential cleaning are guaranteed to be environmentally friendly.
MTOclean has been in business for several years. Throughout these years, the company has established and maintain a standard of quality in their services that has helped them build a name. With their commitment to providing services with a personal touch, MTOclean is here to stay.
Contact:
Kregg Kish
MTOclean
7100 East Pleasant Valley Road
Suite 300
Independence, OH
USA
http://www.mtoclean.com/
877.392.6278 (Phone)
216.674.0650 (Fax)
